Bristol Heritage Building Trust (“BHBT”, “we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website at ashtoncourtmansion.org.
BHBT is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Registered Charity No. 1188380
Contact: hello@ashtoncourtmansion.org
We collect the following personal data:
- Contact form submissions: Your name, email address, and message content. Collected to respond to your enquiry.
- Hire enquiry form: Your name, email, phone number, event type, preferred dates, and additional details. Collected to process your venue hire enquiry.
- Newsletter sign-up: Your email address. Collected to send you updates about the restoration and events.
- Analytics data: Anonymised data about how you use the site (pages visited, time spent, device type) via Google Analytics 4. Only collected with your consent.
Legal Basis for Processing
- Consent: Analytics cookies and newsletter subscriptions — you can withdraw consent at any time.
- Legitimate interest: Processing contact and hire enquiries to respond to your requests.
- Legal obligation: Retaining records as required by charity law.
- To respond to your enquiries and messages
- To process venue hire requests
- To send newsletters you have subscribed to (you can unsubscribe at any time)
- To understand how visitors use our website so we can improve it
- To comply with legal and regulatory obligations
We never sell your personal data to third parties.
Data Sharing & Third Parties
We share data with the following third-party processors, all of whom are GDPR compliant:
- Resend — Email delivery for form submissions (processes your name and email)
- Mailchimp — Newsletter distribution (processes your email address)
- Google Analytics 4 — Website analytics (anonymised usage data, only with consent)
All data is processed within the UK/EEA or under appropriate safeguards (e.g. Standard Contractual Clauses).
- Contact/hire enquiries: Retained for 2 years, then deleted
- Newsletter subscriptions: Retained until you unsubscribe
- Analytics data: Retained for 14 months (Google Analytics default), anonymised
Your Rights Under UK GDPR
You have the right to:
- Access — Request a copy of the personal data we hold about you
- Rectification — Ask us to correct inaccurate data
- Erasure — Ask us to delete your data (“right to be forgotten”)
- Restrict processing — Ask us to limit how we use your data
- Data portability — Receive your data in a structured, commonly used format
- Object — Object to processing based on legitimate interest
- Withdraw consent — Withdraw consent at any time (e.g. for analytics or newsletters)
To exercise any of these rights, email hello@ashtoncourtmansion.org. We will respond within 30 days.
This website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, secure hosting, and access controls. However, no method of transmission over the internet is 100% secure.
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.